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TRAVEL AGENT FAQ'S

  • Q: Do you charge fees? How do you get paid?
    A. Great question. There is an assumption that Travel Agents are a more expensive way to book a trip. At our agency, we are most often paid a commission by the supplier (airlines, cruise lines, etc.) at the time of booking or departure. This fee doesn't change the cost of the trip for our clients. Whether you book through us, an online agency (like Expedia) or through the supplier directly, the fee is paid out. So, why not book with us and get the best-personalized service possible?
  • Q: Do you book group travel or Destination weddings?
    A. Yes, we book group travel all the time! We specialize in helping groups of all sizes plan their dream trips. From family reunions to corporate retreats, we can take care of all the details so you can relax and enjoy your time away.
  • What services does Foot in the Explore Travel offer?
    Foot in the Explore Travel offers a variety of services to make your travel experience enjoyable and stress-free. We provide full-service travel planning, flight and hotel bookings, car rentals, cruise bookings, and tour bookings to ensure you get the most out of your trip. For more details, feel free to contact us at shana@footintheexplore.com.
  • Does it cost money to get a quote?
    No, it does not cost money to get a quote from Foot in the Explore Travel. Simply fill out our online form or give us a call, and one of our travel agents will be happy to provide you with a free quote for your trip. We look forward to helping you plan the perfect vacation! For more details, feel free to contact us at shana@footintheexplore.com.
  • What destinations does Foot in the Explore Travel cover?
    Foot in the Explore Travel covers a wide range of destinations worldwide. We specialize in planning and booking your dream trip to any destination you desire. Whether you're looking for a European getaway, a beach vacation, or a cruise, we've got you covered. For more details, feel free to contact us at shana@footintheexplore.com.
  • Q. Do I really need Travel Insurance?
    A. Yes! If you don’t have it through a work plan or another plan, Emergency Medical is a must. One trip on a cobblestone street in Europe could land you in a hospital needing stitches or even surgery to set a bone. Planning to travel with the kids? Cancellation insurance is invaluable if you have to cancel that $10,000 trip to Disney if one of the kids suddenly gets an ear infection and cannot fly. There are so many scenarios that are covered by insurance. We don’t want you to ever have to use it, but we have seen a few instances where it was needed. We strongly recommend that everyone travels with comprehensive insurance for their security.
  • Q: When does it make sense to use a travel professional?
    A: All trips are not created equal and yes, there are times where it may make sense to do-it-yourself. Are you planning to go to your cousin’s wedding in Dallas and all you need is a hotel room near the ceremony and reception (no activities, dining recommendations, other travel arrangements required)? That sounds like the perfect time to turn to the internet! Planning to spend two weeks touring London and Paris this summer and you’ve never been there before? That calls for a professional! Someone who can direct you to the best places to stay, the “can’t miss” dining locations the locals love, arrange private tours without the long lines and crowds to the must-see attractions, and make sure that your time (and money!) are spent experiencing the “best of the best” while you are there. Think of it this way… when you are planning a Saturday spent running errands and maybe seeing a movie at the local cinema, you do your hair and makeup yourself. But if you are invited to a black-tie event or special occasion, you’ll plan on having your hairdresser do something special for you and may even book an appointment with a makeup artist to be sure you are looking your best, right? It’s the same with travel plans. When all you need are the basics, going the do-it-yourself route is fine, but for something special… you’ll have a better experience working with a professional! You may even find that you enjoy the extra attention to detail and service you receive from a trusted travel expert so much that you allow him or her to take care of all of your travel planning, no matter how simple it seems!
  • Q. Do travel agents have access to things that I don’t? Sold out events… better rates at beautiful hotels… airline tickets I can’t find online?
    A: The answer to this one is yes… and no. Travel professionals develop relationships within the industry that can often open doors that, at first glance, may appear to be closed. They may be able to find tickets to a sold-out event… but don’t wait till the last minute and expect those tickets at rock bottom prices! Through our partnerships, we often have “buying power” that an individual consumer can’t match. Sometimes that means better rates at the resort you are interested in, sometimes the price may be the same, but we can get access to upgrades or included amenities that are not available to the general public! Quite often we can get our clients options like room upgrades, complimentary breakfast, room credits, free transportation or other “extras” all for the same price you would have paid if you booked it yourself. It’s crucial to understand travel agents don’t own the resorts, entertainment venues, cruise ships or airplanes. They sell available inventory (rooms, tickets, spaces on an excursion, etc.), but they can’t create new inventory if it doesn’t exist. If your heart is set on an overwater bungalow at a resort that only has 20 available, or orchestra seats to see Hamilton on your anniversary, it’s always best to plan well in advance and give your travel professional time to pull all the available strings in your favor!
  • Q. What happens if something goes wrong? Does having a travel agent mean I can’t get things fixed right away?
    A: Quite the contrary! When things go wrong, having a travel professional means having an advocate in your corner to help get things sorted out as quickly as possible. We are often aware of potential “hiccups” in a travel itinerary before you are. It’s not uncommon for a travel professional to have already worked out a solution before you know that a problem exists. When flights get delayed or canceled most travelers will be standing in line frustrated and stressed waiting to get their flights rebooked. Savvy travelers who booked with a travel professional will be relaxing at dinner while their agent works behind the scenes to rebook their flights and rearrange all of their planned activities to accommodate the schedule change. Which sounds more enjoyable? Since we work with large numbers of travelers, our travel partners often give us access to priority service and make sure our clients are taken care of quickly.
  • When should I contact a travel professional?
    You should contact a travel professional as soon as you are serious about planning your trip. The earlier, the better. Whether it's a last-minute trip or planned 18 months in advance, more time allows for better planning. Be sure to have details like your travel dates (or date range), the number of people in your travel party (including ages of any children), your budget, and what you'd like to experience. Your travel professional can then recommend specifics based on this information. We ask that you only request planning for trips you intend to book soon, as we dedicate significant time to each itinerary. For more details, feel free to contact us at shana@footintheexplore.com.
  • Do I have to pay upfront for my vacation?
    No, you don't have to pay upfront for your vacation. The deposit requirements are determined by the resorts and tour operators we work with. These rates vary based on the resort or package you choose and your travel dates. The deposit is made directly to the resort or tour operator through Foot in the Explore Travel. We never charge your credit card directly. This ensures your deposit is applied directly to your vacation at the time of booking. Most vacation packages require the balance to be paid 45 days before your arrival, directly to the supplier. For more details, feel free to contact us at shana@footintheexplore.com.
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